If there is any question during the use of Embest’s products, please look for help by the following methods:
Look up in CD-ROM
Usually we have provided guides and manuals for hardware, software and use of products, as well as technical documents and datasheets. Reading these contents answer most of your questions.
By visiting the FAQ in our technical forum, users may search with a key word and find the answer if similar questions can be found in FAQ list.
Make a Call
You can make a call within our working hours at the following numbers. If there is no answer or the person you are looking for is not available, please try checking the CD-ROM or FAQs. If the answer is not there, you can still look for help online, or by sending emails, or by posting your question in our forum.
Submit a Question
Please visit the website of Embest, submit (click here) your question and leave your contact information. We will either contact you or directly reply to your question ASAP.
Send an Email
You can send your question about products by email to the following address at any time. Typically, we reply to your question or contact you on the same day you send email or the next working day.
Coverage of Technical Support
Embest Technology provides its product with one-year free technical support including:
The following conditions will not be covered by our technical support service. We will take appropriate measures accordingly:
Hardware Warranty Provisions
A、The following provisions will be effective on the PCB under normal conditions of use since the sale of the product;
B、The following conditions are not covered by free services; Embest Technology will charge accordingly:
C、Within the period of warranty, the freight for sending products from customers to Embest Technology should be paid by customers; the freight from Embest to customers should be paid by us. The freight in any direction occurs after warranty period shoold be paid by customers.
Note: To ensure a proper repair/maintenance service, please contact our technical support team before mailing back the product. Return and exchange are not accepted unless products have any quality issue.
Embest offers the following value-added services:
Sales Tel: +86-(0)755-33190868-863/865/866/650
Marketing Tel: +86-(0)755-33190868-883/859/853/851/828/635/616
Sales Email: email@example.com
Marketing Email: firstname.lastname@example.org